Operation's Manager/Chicagoland

Chicago, IL

Our Company

Midway Building Services understands their most important people are their frontline employees. Our Core Values is to treat every employee with Respect, Dignity and Compassion. Our main goal is for every employee to feel valued and successful within their roles. Our values keep us working towards the same goals, so we can build strong teams and deliver the service our customers count on from us. We all take care of each other, it’s that simple.

We treat our employees how we expect to be treated and doing the right thing matters, always. Midway builds relationships grounded on respect and honesty. We listen and answer with integrity to the needs of our employees, business partners and customers. We aim to be the best company we can be. If you want to work for an organization that’s interested in your success, join us, and help make a difference!


Reporting to the VP of Operations, the Area Manager oversees the janitorial activities and ensures operations, and financial duties of the area/territory are successful and meet business goals and objectives. This position maintains budgets, quality standards and positive customer relations with key focus on retention of accounts. This position ensures 100% compliance with all company guidelines, policies, and procedures.  

Core Responsibilities:

  • Responsible for cultivating and maintaining client relationships.
  • Maintains, follows up and resolves union issues with the guidance of HR.
  • Establishes operational goals to ensure profitability of accounts, services, budgets, and compliance.
  • Hires, trains, motivates, and directs staff on Midway’s goals, policy and procedures, customer relations, and account objectives.
  • Ensures compliance with federal, state, and local safety laws, regulations, codes, and rules.
  • Monitors staff overtime and absenteeism against Midway standards and implements corrective measures as necessary when exceeds acceptable standards.
  • Acts as primary liaisons for all site-specific client stakeholders, actively ensuring that service is prompt, responsive, and effective and that inter-departmental concerns are addressed and resolved efficiently.
  • Provides regular monthly KPI’s and analysis to client and Midway management team. Presents ad-hoc status reports as necessary to keep meet client’s needs to help reduce risk and ensure smooth operations.
  • Performs other related duties as assigned.
  • Excellent written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Enforce policy, recognize desired behaviors, or provide coaching to operations team.
  • Align market priorities with organizational goals and objectives.


  • 4 – 8 years’ experience in facilities management preferred.  
  • A collaborative leadership style that emphasizes accountability through coaching. 
  • Desire and ability to advance the company’s mission in delivering best-in-class services that deliver measurable results to our client.
  • Must possess a high sense of urgency with strong attention to detail. 
  • Desire and ability to provide savings at all levels, maximizing our client’s investment in building systems and critical assets while capturing significant energy savings through operational excellence.
  • The ability to represent all Midway service lines and work effectively with its many stakeholders, including the client’s management team, municipal leadership, and other governmental bodies.
  • A commitment to continually improve the performance of Midway’s onsite services.
  • Demonstrated commitment to equal employment opportunity, affirmative action, and non-discriminatory practices.
  • Bilingual –preferred.

Midway Building Services offers a structured salary including a benefit package with medical and dental insurance, and long-term disability. 

Additional benefits:

Car allowance

Gas card

  An Equal Opportunity Employer (M/F/Disability/Vet/Gender Identity/Orientation